FAQs
Orders & Shipping
Where do you ship?
Worldwide.
How much is shipping?
Free standard shipping on orders £35
Orders under £35: UK £2.99 · EU £6.99 · US & CA £8.99 · Rest of World £8.99
How long does delivery take?
Processing: 1–3 business days
Transit (standard): UK/EU 7–10 business days · US/CA 7–16 business days · ROW 7–18 business days
You’ll get a tracking link by email once dispatched.
Where are orders shipped from?
From our global fulfilment network to keep delivery times and costs low.
Will I pay customs/VAT?
Local taxes or duties may apply depending on your country/region. Where available, estimates are shown at checkout.
Can I change/cancel my order?
If we haven’t shipped it yet, we’ll help. Email us within 12 hours of purchase with your order number.
Products & Installation
What is a Mini Garage key hook?
A wall-mounted hook with a rolling “garage door.” Hang your keys and the door glides up to reveal a miniature car behind it.
What are Pop-Up Headlight Key Hooks (AE86 / RX-7 / MX-5)?
Front-fascia wall hooks where the headlight lids lift under gravity when keys are hung—no springs, no batteries.
What are they made of?
Mini Garage: 3D-printed (PLA) Non-toxic. Every piece goes under hand-finished process to ensure matte surfaces.
Pop-Up Headlight Hooks: precision-moulded polymer (ABS/PC blend) with a smooth matte finish.
1:64 Die-Cast Model Cars (dependant on model)
Body: die-cast zinc alloy (zamak)
Chassis & interior details: ABS/PS plastic
Windows/headlights: clear plastic (usually polycarbonate/PS)
Wheels/tires: typically plastic wheels and tires on the 1:64 “Street Fire/Race & Play” lines; some special releases use rubber-like tires (TPE)
Axles: steel wire
Finish & graphics: enamel/acrylic paint with tampo-printed logos/stripes
How do I mount it?
All products include a pre-applied 3M VHB adhesive pad for clean, tool-free install.
Any mounting tips?
1. Clean the surface with isopropyl alcohol.
2. Peel, place, press firmly 30–60 seconds.
3. Let the adhesive cure 24 hours before loading with keys.
Best on smooth, sealed surfaces (painted walls, tile, sealed wood, metal). Avoid dusty, textured, or damp walls.
Will it damage my walls?
By using high-quality products like 3M double-sided tape for walls, you can enjoy all the benefits of a clean, invisible hanging solution without the worry of damaging your surfaces.
How much weight can it hold?
Designed for an everyday set of keys—about 150–250g total.
Will it work with a chunky fob?
Yes - just keep within the recommended weight.
How big are the model cars?
Approx. 70 × 30 × 25 mm; weight ~30–60g depending on model.
How do I care for it?
Wipe with a soft, dry cloth. Avoid solvents/abrasives and prolonged direct heat.
Customisation & Bundles
What’s the difference between Garage Edition bundles and the Basic bundle?
The Garage Edition bundles include a custom mini plate (initials/name/short word) + premium presentation.
The Basic bundle pairs a Mini Garage with one 1:64 model car without a custom plate.
Can I choose any car brand/model?
Yes. If we don’t stock it, we’ll source the model for you (lead time may vary).
What can I customise in the Personal Garage Edition?
Custom plate: name, number, short word, or logo (you must own usage rights)
Up to 4 colours: garage body, door, trim, plate (If your design needs more colours, we can print up to 8 colours, but lead time and cost will also increase)
We’ll send a digital proof for approval before production.
What files work best for logos/art?
Vector (SVG/AI/PDF) preferred; high-res PNG also works.
How long do custom orders take?
Proof in 1–3 business days; production after approval typically 3–7 business days, then Express Shipping.
Returns, Exchanges & Warranty
What’s your return policy?
30-day returns for unused items in original packaging. Start by emailing your order number and reason for return.
What if my item arrives damaged or faulty?
We’ll make it right. Send photos and your order number - support will arrange a replacement or refund.
Is there a warranty?
No extended warranty is included. That said, if your item arrives damaged or develops a fault within 30 days of delivery, please reach out and we’ll sort a repair, replacement or refund as appropriate.
Payments & Security
What payment methods do you accept?
We accept major debit/credit cards and accelerated checkouts like Shop Pay, Apple Pay, and Google Pay (availability varies by device/region). All payments are processed securely via Shopify Payments.
Is my info safe?
Yes - Shopify checkout uses secure encryption. We never store full card details.
Miscellaneous
Do the products make noise or need batteries?
They Garages door makes an opening sound when motion is gravity-activated - Satisfying and maintenance free.
Need help choosing?
Tell us your favourite car or style - we’ll suggest the perfect setup. Just email us :)
Still have questions?
Reach us at hello@popupgarage.store with your order number (if applicable). We usually reply within 24 hours.