Coordonnées
How to Contact Us
If you have any questions regarding orders, shipping, returns, cancellations, or product support, you can contact us using the details below.
Email:
customerservice@popupgarage.store
This is our primary customer support channel.
Customer Support Availability
Our customer support team operates during standard business hours.
We aim to respond to all enquiries within 1–3 business days, excluding weekends and public holidays.
During peak periods or promotional events, response times may be slightly longer.
Order & Product Support
For faster assistance, please include the following information when contacting us:
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Your order number
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A brief description of your enquiry
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Photos or videos (if relevant to the issue)
For RC cars and electronic products, we will request a short video demonstrating the issue to assist with troubleshooting or assessment.
Important Notices
Please note:
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We do not provide customer support via social media direct messages.
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Requests relating to cancellations, returns, or delivery issues must be submitted via email to ensure proper tracking and resolution.
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Contacting us is required before initiating a return or replacement.
Updates to This Policy
We may update this Contact Information Policy from time to time to reflect changes in our support process. Any updates will be published on this page.